Termsand Conditions

1. General

1.1 These Terms and Conditions govern the relationship between Bosa Kitchen (“we,” “us,” “our”) and the customer (“you,” “your”).

1.2 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.

2. Ordering and Payment

2.1 Orders can be placed through our website, over the phone, or in person at our restaurant.

2.2 Payment must be made in full at the time of ordering. We accept cash, credit/debit cards, and other payment methods as specified on our website or in our restaurant.

3. Delivery and Collection

3.1 We offer delivery services within a specified area. Delivery times are estimates and may vary due to traffic, weather, and other unforeseen circumstances.

3.2 If you choose to collect your order, please ensure you arrive at the specified time to avoid delays.

4. Food Quality and Safety

4.1 We are committed to providing high-quality food and adhere to strict food safety standards.

4.2 If you have any food allergies or dietary restrictions, please inform us at the time of ordering. We will do our best to accommodate your needs but cannot guarantee the absence of allergens.

5. Refund Policy

5.1 Once food has been provided to the customer, either through delivery or collection. Refunds and exchanges are offered at the discretion of the restaurant management.

5.2 If there is an issue with your online order, such as incorrect items or missing components, please contact us immediately on the day of delivery. We will address the problem promptly and offer a resolution, such as a replacement or a refund, at our discretion.

5.3 If you are dissatisfied with your meal, you may request a replacement or a refund. The following conditions apply:

  –  The complaint must be made before you leave the restaurant.

  –  The meal must be returned uneaten or partially eaten.

  –  Proof of purchase (receipt) is required for any refund or exchange.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, Bosa Lounge shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

6.2 Our total liability to you for any claim arising out of or in connection with our services shall not exceed the amount you paid for the order in question.

7. Governing Law

7.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

7.2 Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Bosa Lounge, 36 Putney High Street, London, SW15 1SQ,
Phone: 02087851851 Email: [email protected]